Month 6

Achieve Excellence Through Personal Accountability Workshop

This session will focus on personal accountability and will be customized based on actual outsourcing engagement results and the results from the Team 360^o and Team Effectiveness Survey.  Using the QBQ^® model we will show the team how to replace blame, complaining and procrastination with personal accountability.  QBQ^®   (The Question Beyond The Question) exercises will be customized for the team based on real-world experiences.  This workshop will show team members and managers how the team is perceived and how the team is actually performing.  Gaps will be closed by developing the Question Behind the Question.

6-Month Check Up

Re-administer the Team Effectiveness Profile to measure progress toward becoming a high performing team.  Results are presented to the Team Leader in a coaching session to help continue the team building process after the formal workshops are completed.

Post Session Deliverables:

· How can the team best be managed going forward?

· Review 360^o results with customized coaching   guidelines for future team development.

Actual Feedback: 

List one or two things that you will do better, differently or more of, as a result of this workshop:

• Analyze my approach prior to interactions with new colleagues
• Work with new peer group
• Manage my emotions in dealing with others
• Work with my direct report team in a manner that better complements their style
• Be aware of different styles when communicating in future
• Evaluate colleagues and clients and adjust with style flexibility
• Keep my emotions in check
• Interact with others better
• Try to be less emotionally reactive
• Speak out, not retain/hide my feelings/thoughts
• Try to understand where the other person is
• Open minded, flexible
• Be more aware of how I work with other types & take things less personally
• Attitude improvement, better manage conversations with clients and employees
• Talk less/listen more; react to others differently