RT Enterprises of NY, LLC
Perfecting the customer journey.
Anton’s diverse background also provides a strong operational and P&L foundation that takes her contribution beyond concept to successful implementation. She helps companies tackle today's customer experience demands such as automation of business processes, managing a multigenerational workforce, harnessing the power of mobile and self-service, mapping and enhancing the customer "journey", evaluating solutions such as offshore outsourcing, advanced analytics and cloud technologies, and positioning multi-channels to support and promote customer loyalty.
Antoinette Forth has a well‐rounded knowledge of the outsourcing industry and a true talent for building winning relationships, often conceptualizing partnerships that expand revenues to unprecedented levels.
Antoinette (Anton) spent over 25 years in the Business Process Outsourcing industry in both sales leadership, client services and operational roles. Most recently she directed sales and business development activities of a BPO executive/senior management team, centered on the Insurance, Healthcare, and Financial Service Industries. She has a wide network of trusted relationships with influential industry players at Fortune 500 companies.
Her passion is to transform the typical supplier-client relationships into lifelong, productive and valued partnerships. During her outsourcing career she attained a 90%+ client retention rate as a result of her inexhaustible initiatives that strengthened relationships through transparent contract negotiations and account governance. Anton was recently certified in Six Sigma Lean & DFSS.
Antoinette is a Professional Member of the International Association of Outsourcing Professionals.
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